Refund Policy

Our refund promise

Eternal Echoes is operated by Sandra Hangi. We want you to feel at ease when you support a memorial. If you change your mind or something went wrong with a purchase, you can request a full refund within 30 days of the payment date.

What this covers

This policy applies to the one-time extras unlock (USD 1.99) and any other purchase made through Eternal Echoes. Refunds are returned to the original payment method.

How to request a refund

• Reply to your Paddle receipt email, or use the "look up my order" link in it, and choose the refund option; or
• contact us through the app with the email address you used for the purchase.

Purchases are processed by Paddle, our Merchant of Record, so refunds are issued by Paddle on our behalf. We approve refund requests made within the 30-day window, and Paddle typically returns the money within a few business days, depending on your bank.

What happens after a refund

When a purchase is refunded, the paid extras it unlocked (writing tributes, the life story, extra album photos, music and audio) are locked again. The memorial itself, free emoji tributes and visiting access are never affected.